another endorsement
I know you all know about Zappos, but seriously, I have to talk about their amazing customer service.
I placed an order this evening, but entered the wrong expiration date for my credit card. After realizing my mistake, I sent an email to customer service letting them know what happened and asking them what I should do. My email was sent at 7:07. They responded by 7:17, telling me that they had corrected the mistake AND APOLOGIZING FOR THE “DELAY” IN THEIR RESPONSE.
Seriously. Go there. Order something. Shipping is free and you have 365 days to return something.
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Zappos is fabulous! My mom is the type of person who orders four pairs of shoes, just to look at them, and then sends three pairs back and she’s never had any issue doing so with Zappos…plus, the return policy is good because she’s kinda lazy sometimes. I think I’m going to hit Zappos hard once the deployment is over.